TERMS OF SALE

CUSTOMER LOGIN AND REGISTRATION

To be a Client of the website, it is essential to meet the following requirements:

  • Have reached or be over 18 years of age. Purchases made by minors under the age of 18 will be deemed made under parental supervision or consent.
  • Truthfully complete the mandatory fields of the registration form, in which personal data such as username, email, telephone number, address, as well as other identifying data are requested.
  • Accept these Terms of Sale.
  • Accept the Privacy Policy and Terms and Conditions of use.
  • Accept the Cookies Policy.


The user agrees not to disclose the data of his account or make them accessible to third parties and will be solely responsible in case of use of said data by third parties, or any other action that is carried out through the use of the user and/or the password.

The owner cannot guarantee the identity of registered users, therefore, it will not be responsible for the use of the identity of a registered user by unregistered third parties. Users are obliged to immediately notify www.senoriodeguadalest.com of the theft, disclosure or loss of their username or password.

PRICES AND AVAILABILITY

The prices on the website DO include VAT, but exclude shipping costs, which will be added to the total amount due. The total amount of the order will be the one resulting from the price of the products included in your purchase, plus the delivery cost applicable in each case. All these details will be clearly indicated in your purchase list before you have formalized the order. Ownership of all products remains with the owner of the online store until full payment of the invoice amount, including shipping costs, has been received. Prices, offers and products are subject to availability and may change before (never after) we have accepted your order.

PAYMENT METHOD

To manage the payments of our online store, we use the payment gateway “Woocommerce Payments by Stripe”. We accept the following payment methods:

  • Wire Transfer, to the account number that you will see in the last step of the order.
  • Credit / debit card: Accepts Visa, Mastercard and American Express cards.

SHIPPING COSTS AND DELIVERY TIMES

Shipments are made through the parcel company Correos and only orders with a delivery address within the Peninsula will be accepted. Shipping costs are free for orders over €39.99. In general, orders are shipped within 48/72 hours after receipt of payment. Delivery times may be affected by the geographical location of the client and the territorial distribution of the transport company, and by the volume of the order or the availability of the product for large volumes.

In any case, we always try to shorten delivery times as much as we can. If your order is very urgent, contact us directly and we will try to handle it faster.

The customer agrees to enable the delivery of the order by providing a postal address where it can be delivered within the usual hours of delivery of goods (Monday to Friday from 10:00 a.m. to 1:30 p.m. and from 4:00 p.m. to 6:00 p.m.). ). In case of breach by the client of this obligation, Grupo Valbaral S.L. disclaims any responsibility for the delay or delivery of the order at the customer’s address.

RETURN POLICY

When you receive your order, you must inspect it immediately to verify that it is correct, always before opening and consuming the products. If you have received an incorrect order, or the products are found to be damaged or defective, please accept our apologies in the first place. These cases are very rare, however, we will try to solve this problem as soon as possible.

To receive a refund or replacement of products, you must return the order or product in the same condition in which you received it and, within 14 days of receiving it.

Our return policy applies to orders placed directly throug https://senoriodeguadalest.com. 

What to do to return a product?

Contact us as soon as possible to the e-mail pedidos@senoriodeguadalest.com providing the order number, the product to be returned and the reason for the return. Pack the item in the original packaging and include your order number, name and full address inside the package.

Any product sent back is the responsibility of the customer until it reaches us. Therefore, make sure you use a secure shipping method.

Will you give me the money back?

Once we receive the products in their original packaging and check their condition, we will proceed to return the money for the order by bank transfer or in the form of a coupon of the same amount to spend in our online store.

Who pays the return costs?

We will only refund the shipping costs of those returns for erroneous orders, as well as products that are damaged or defective. For returns for other reasons, the return costs will be borne by the customer.

MODIFICATION OF THE PRESENT CONDITIONS

Grupo Valbaral S.L. may modify at any time the conditions determined here, being duly published as they appear here. The validity of these conditions will depend on their exposure and will be valid until duly published.